At Hindi.GkNeed, we strive to offer high-quality PDF e-books that cater to your educational needs. However, due to the nature of our digital products, we have specific policies in place regarding refunds, returns, and cancellations. By purchasing from us, you agree to the terms outlined below.
1. Refund Policy
Due to the nature of downloadable PDF e-books, once a purchase has been made and the product has been delivered electronically, we cannot accept returns or provide refunds. We highly recommend reviewing product descriptions and samples before making a purchase to ensure that it meets your needs.
In exceptional cases, such as if you experience technical difficulties with the download or if you accidentally purchase the wrong product, please contact us within 48 hours of purchase at support@gkneed.in. We will do our best to assist you, and, where applicable, provide a one-time exception or replacement.
2. Return Policy
As our products are digital, there is no physical item to return. We do not accept returns on any of our PDF e-books once the purchase is complete and the product has been delivered. Please make sure to check the content and format details before purchasing to avoid any inconvenience.
3. Cancellation Policy
Once your order is processed and the PDF e-book has been delivered to your email or account, cancellations cannot be made. If you realize you’ve made an error in your purchase, please reach out to us immediately, and we will try to address the issue on a case-by-case basis. If the e-book has not been downloaded or accessed yet, we may allow a cancellation, but this is subject to review.
4. Damaged or Incorrect Products
If you believe you have received a defective or incorrect e-book (for example, a broken or corrupted download link), please contact us within 48 hours of receiving your order. We will verify the issue and, if confirmed, provide a replacement copy at no extra charge.
5. Contact Us
If you have any concerns or issues related to your purchase, please contact our support team at support@gkneed.in. We are committed to resolving your concerns promptly and ensuring your satisfaction with our products.